Return Policy

At Royal Products, we stand behind the quality and performance of our products. We want you to be not just satisfied with your purchase, but completely thrilled.

Returns

  • Eligibility: All items purchased from Royal Products are subject to review and inspection for return eligibility.

  • Condition: Items must be in new and unused condition along with their original packaging.

  • Timeframe: Returns are accepted for up to 60 days from the date of purchase, provided the product is still being sold by Royal Products, in its current revision, at the time of return.

  • Return Shipping Cost: Customers are responsible for the cost of shipping items back to Royal’s facility unless otherwise arranged. Items must be securely packed, damage-free, and insured for the full value of the product(s). Royal will not be responsible for damages due to shipping.

How to Initiate a Return

To begin the return process, please contact Royal Products using one of the methods below. Our customer service team is available to assist you with issuing a return authorization number and next steps.

  • By Phone
    Call us at 1-800-645-4174 or 1-631-273-1010. Our regular business hours are between 8:00 AM – 5:00 PM Eastern Time.

  • By Email
    Send us a message at info@royalproducts.com with your order details and reason for return.

  • By Live Chat
    Connect with our team via our live chat service, available Monday through Friday, 8:00 AM – 5:00 PM Eastern Time.

  • Return Shipping Address
    Royal Products, 50 Oser Ave., Hauppauge, NY 11788
    Box to be clearly marked on the outside with RMA # and pertinent contact information (name, phone #, email, etc.)

Warranty

  • There’s a 1 year warranty against manufacturers defects, unless otherwise stated

  • If a product falls outside the warranty period and you believe it should still be considered for warranty coverage, please contact us to discuss your situation.

  • For additional warranty information, please visit the Terms and Conditions page.

Product Evaluation & Repairs

If you need to send a product in for evaluation, rebuild, or repair, please view the Terms and Conditions page for details and contact us directly.

  • All credits are subject to return inspections. Repackaging and restocking fees may apply.

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